Question 1

1: What Types Of Products Do You Have?

Accepted Answer

We mainly sell four types of laser products: laser cleaning machine, laser welding machine, laser cladding machine, and laser cutting machine.

Question 2

2: How Do I Choose The Most Suitable Machine For Me?

Accepted Answer

- You can tell us your specific needs: industry, materials, photos, etc. - Do you have a purchase budget? Do you need pre-sales proofing test? We will recommend the most suitable products to you according to your budget and clear requirements.

Question 3

3: This Is My First Time To Buy This Kind Of Machine. Is It Easy To Use?

Accepted Answer

The operation is very simple. Most of our customers mastered the use skills within one single hour. We will send you the english version(language is customizing) of user manual and operation guiding video, as well as we can train you through remote online video chatting.

Question 4

4: How Do You Guarantee The Quality Of The Goods?

Accepted Answer

Each equipment of us shall experience a strict quality inspection and long-time continuously running test(72 hours) before shipping out. We provide inspection videos or photos for customer to confirm the cleaning/welding/cladding/cutting effects and performance of our machine. Quality certificate and warranty card will be sent along with the package.

Question 5

5: Can You Arrange Transportation?

Accepted Answer

We provide delivery by express, by air, by sea, by railway and other kind of transportation services, on terms EXW/FOB/FCA/CIF/C&F/DAP/ DDP etc.

Question 6

6: What Is Your After-sales Service?

Accepted Answer

24-hour online service, with video instruction & guidance and technical training, which are lifelong available for free. Any repairing or replacing under warranty terms will be at free of charge. Our company can also provide door-to-door service if required.

Question 7

7: Can You Provide Customized Services Or Laser Processing Automation Solutions?

Accepted Answer

SDQY Laser is specialized in intelligent Laser Equipment Customization. Our professional R&D team will provide you with a full set of customizing services such as optical path, machinery, circuit control, automation, software and hardware systems.

Question 8

8: Can I Represent Your Products?

Accepted Answer

Yes, absolutely. For agents, our company will provide comprehensive cooperation and support. We have two types of agency: exclusive agency and non exclusive agency. If you are interested in representing our products, please contact the relevant sales manager for further cooperation plan.